-
our solutions
Marketing, communication and content. That is our world. A world that revolves around making connections.Our solutionsSharing knowledgeRecently visitedNo pages or posts viewed recently.
-
your sector
Marketing, communication and content. That is our world. A world that revolves around making connections.sectorsRecently visited
No pages or posts viewed recently.
-
why babbage
Marketing, communication and content. That is our world. A world that revolves around making connections.Recently visited
No pages or posts viewed recently.
-
knowledge
Marketing, communication and content. That is our world. A world that revolves around making connections.Recently visited
No pages or posts viewed recently.
-
More
Marketing, communication and content. That is our world. A world that revolves around making connections.For clientsSharing knowledgeRecently visited
No pages or posts viewed recently.
Public Communication – Make a Listening Plan
In a world that is becoming increasingly louder and where opinions increasingly clash, the subject of this episode is more relevant than ever: listening. By really listening, you can build a bridge faster than by always having the last word. But how do you really listen? Harrie van Rooij, communications strategist and advisor at the Dutch government, discovered this in his dissertation on the importance of listening in tensions within organizations. Monique talks to Harrie about how you can really clarify problems, namely by listening…
Listen to the episode here via Spotify
About COMPOD, the communication podcast
Welcome to COMPOD, the communication podcast by Babbage! There is a lot going on in the field of communication and there are so many great stories to tell. That is why Monique van Vliet, Managing Partner at Babbage, explores a different theme within communication every third Tuesday of the month. In each episode she talks to an expert in the field. Produced by podcast agency As we Speak.
Show notes
The guest
Harrie van Rooij is a strategic advisor at the Central Government/Tax Administration in the field of corporate communication. In addition, he is a researcher and trainer, and recently obtained his PhD. In his dissertation 'Listening to Noise', he explores the importance of listening regarding tensions within organizations. He makes it clear that in the world of communication, problems are often covered up rather than solved.
More information on this topic
- Visit the website of Harrie van Rooij For more information
- Download the dissertation
- 10-minute summary of the dissertation on Adformatie: 'In times of tension, open-ended communication is necessary'
- 3 steps of the listening plan:
- Meet. Meet the people it's about. Meeting is the first step to truly listening.
- Research. Especially when there are difficult problems, you have to try to understand each other. What do we look at differently, where are the common values? Then you come closer together. Can be interpersonal, but also between government and citizen.
- Follow-up. Something has to actually happen. If you do nothing with it, it is a recipe for disappointment. Even if you cannot make everything more beautiful than it is, you still have to explain why not.
Let us hear from you
