Global CRM and Loyalty Manager ad Interim

Are you an innovative CRM and Loyalty manager who likes to work in an international envoirment? And would you like to assist in a global implementation? Then we are looking for you for Philips! 3 months, 40 hours a week, Amsterdam

Wat ga je doen als Global CRM and Loyalty Manager ad Interim

As a CRM Manager, you will be expected to:

  • Ensure the successful implementation of global cross-channel, cross-device CRM programs, using data and available technologies to optimize the customer experience;
  • Work across teams to manage and communicate the Global CRM deployment schedule, adequately assigning resource and timescales to meet agreed business deadlines;
  • Create an environment for testing and optimization, to deliver measureable results in terms of customer activation and retention;
  • Drive best practice across all our CRM activity, working collaboratively with local market teams to share learnings and benchmark performance globally;
  • The role has a global scope to support the execution of CRM programs in all markets that we operate in (Americas, Europe, Middle East, and Asia Pacific).
  • You will have the ability to get on well with the wide variety of stakeholders this job will touch, and will be truly passionate about delivering excellent customer experiences through CRM;
  • The ideal candidate is proactive, positive, good fun, full of ideas and a helpful team member to have around.

Wij zoeken een Global CRM and Loyalty Manager ad Interim met

Required skills and experience

  • Has a minimum 4 years’ experience of working in an operational CRM role
  • Experience of Salesforce, Eloqua (Oracle) or similar ESPs
  • Flexible and comfortable working in a change oriented, fast paced environment
  • Excellent attention to detail
  • Organizational skills
  • Time management

Desired skills and experience

  • Multi-tasker (fast pace environment)
  • Experience of mobile CRM
  • Team management skills

Hier ga je werken

The opportunity is to work in our Global Marketing teams to completely redefine, deploy and optimize multi-channel programs that support our Global CRM strategy and strategic initiatives across the business. You will work cross-function with the wider Marketing, Technology, Data and local market teams to enhance the customer experience across multiple channels. This role is not just about email, SMS or push. It is about using data and technology to send the right message to the right customer at the right time through the right channel (on and offline).

Dit kan je verwachten

  • This is a temporary position for 40 hours per week;
  • Start date: asap;
  • Duration: 3 months, optinal prolongation;
  • Please respond before 14 december 13:00.

Aantal uren

40 hours per week

Status

Open

Locatie

Amsterdam

Publicatie datum

05.12.2017

Contactpersoon

Carina Snaas

Je bekijkt de vacature:
Global CRM and Loyalty Manager ad Interim
Meer details
Contactpersoon
Carina Snaas
Functie: Senior Consultant
Telefoon: (06) 3014 9286
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